Privacy Policy

Your Privacy

First, we are very grateful you have chosen to browse and shop at Zynk Palette, and know that we take your privacy and the security of the info you share with us VERY seriously. We are not in the business of sharing or selling your personal information to any third parties. That's the short version, let's get into details below.

What personal information we collect

The obvious part is that we need to collect certain data to be able to process transactions and ship merchandise to you. This includes name, billing address, shipping address, payment information (including credit card numbers or Apple Pay information), email address, and phone number. We refer to this information as “Order Information.” We use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with newsletters tailored to your interests.

In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on this website and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the website and traffic patterns to improve the website design and the products and services we offer, as well as to determine what offers, promotions or information to send to you.

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Your Information is Used

We use the Order Information that we collect to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information relating to our products.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

Our Email List

We offer those who sign-up for our email list advanced notice of new merchandise and promotions. Email addresses are only used internally for the purpose of sending you these emails. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, click here or contact us as set out in the “Contact Us” section below. You may also click on the unsubscribe link at the bottom of our emails. When you sign-up for our email list, we may also may collect optional information such as your name and product interests. We use this personal information to tailor our email messages and to enhance our product and service offerings.

Visit or Register on ZynkPalette.com

You do not have to register to browse zynkpalette.com. To make re-ordering and future communication easier, you may choose to create an account by providing us with your email address and a password that you select. Personal information you provide to us while creating or updating an account and at checkout (such as name, address, telephone number, email address, billing address, ship-to address) is maintained in electronic files on our web server. Credit card information is encrypted while processing payment and is NOT stored on our servers. Your registration information is used solely to provide and administer the services you requested. You can easily update your account information by logging on to zynkpalette.com and clicking "My Account".

Phone Orders

If you do not wish to shop through our website, feel free to call 562.212.7170 and place your order over the phone. Have the product information, size and color ready for each item you wish to order. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

Data Retention

When you place an order through the Zynk Palette website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

European Resident Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Also if you are a European resident note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including the United States.

Children

We do not knowingly collect Personal Data from children under the age of 16. If you are under the age of 16, PLEASE do not submit any Personal Data through the site. Parents and legal guardians, we encourage you to monitor your children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on this or any other site without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Data to Zynk Palette through this site, please contact us, and we will endeavor to delete that information from our database.

Links to other websites

This Privacy Policy applies only to this website. Our website may contain links to other websites of interest, however once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites. You should exercise caution and we suggest contacting those sites directly for information on their privacy policies.

Security

Zynk Palette is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, no internet, email or other electronic transmission is ever fully secure or error free, so you should take special care in deciding what information you send to us in this way.

To process an order, we need  your credit/debit card number and expiration date, plus any security details that the credit card processor may require. Zynk Palette employs  trusted and reputable third-party hosting agents and payment providers to ensure the security of personal data. All credit card details that are given to us by you are done so on a secure server using  Square. The transfer of the purchase details from our site to Square are encapsulated using their encrypted and digitally-signed  protocol. This uses a combination of standard methods to ensure that the information passed is secure and tamper-proof. Square is level 1 (the  highest level) PCI-DSS compliant. Please note, we do not store ANY financial information from you.

Other Terms and Conditions

Your access to and use of this site is subject to the Terms + Conditions of service.

Policy Changes

Zynk Palette may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. This Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website. Feel free to contact us with any questions about our Privacy & Security Policy.

Contact Us

Feel free to contact us with any questions about our Privacy & Security Policy, or the manner in which we treat your personal information, or to withdraw your name from an email or other marketing list.

If you wish to access or update the personal information we have about you, or to correct factual errors in our records, please contact us as set out below. To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections. You can also easily update your account information by logging on to zynkpalette.com and clicking my account.

Zynk Palette
4712 East 2nd St #942
Long Beach CA 90803

Phone: 562.212.7170
Email: connect@zynkpalette.com